Sustainable Lean in psychiatry? Assessment through socio-technical principles.
In: International Journal of Quality & Service Sciences, Jg. 8 (2016), Heft 1, S. 53-71
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Zugriff:
Purpose – This paper aims to identify conditions affecting sustainability of Lean implementations in Swedish psychiatric healthcare, from a socio-technical perspective. Design/methodology/approach – Longitudinal focus group interviews were conducted with 24 first-line managers within Swedish psychiatric healthcare. The analysis was made using Cherns’ ten socio-technical principles and a framework for sustainable development work in healthcare. Findings – The most critical socio-technical principles for a sustainable Lean implementation were boundary location; power and authority; and compatibility. At hospital level, socio-technical principles were inhibited by the weak ownership of the Lean implementation. However, strong ownership at division level meant the same principles were supported. Unclear goals made follow-ups difficult which had negative effects on the learning processes in the Lean implementation. The role and responsibility of first-line managers were unclear in that they perceived they lacked power and authority resulting in negative effects on the participation – an important sustainability concept. Originality/value – Empirically based papers assessing Lean implementations in psychiatry are rare. This study is a contribution to the research area of sustainable Lean implementations in healthcare. The practical implication of this study is that decision makers, senior managers, first-line managers and psychiatrists can be supported in reaching sustainable implementations of Lean. [ABSTRACT FROM AUTHOR]
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Titel: |
Sustainable Lean in psychiatry? Assessment through socio-technical principles.
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Autor/in / Beteiligte Person: | Lindskog, Pernilla ; Vänje, Annika ; Törnkvist, Åsa ; Eklund, Jörgen |
Zeitschrift: | International Journal of Quality & Service Sciences, Jg. 8 (2016), Heft 1, S. 53-71 |
Veröffentlichung: | 2016 |
Medientyp: | academicJournal |
ISSN: | 1756-669X (print) |
DOI: | 10.1108/IJQSS-07-2015-0056 |
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